GooseCard
Account Control

Delete your GooseCard account

Use the GooseCard app for the fastest deletion process, or send a request from this page if you cannot access your account.

App: GooseCardDeveloper: GOOSEPAY SDN. BHD.

Delete your account in the app

If you can sign in, this is the quickest and most secure method:

  1. Open GooseCard and sign in to the account you want to delete.
  2. Tap Account, then open Settings.
  3. Select Delete Account and review the deletion notice.
  4. Confirm the request and complete the email verification code (OTP) step.
Before deleting: Complete or cancel pending orders, withdraw any eligible remaining balance, and save any records you need. Account deletion is irreversible after it has been completed.

Request deletion without signing in

If you cannot access the app, complete this form. Selecting “Send deletion request” opens your email app with a prepared message to support@goosecard.cn. Send the message from your registered GooseCard email whenever possible.

If no email app opens, email support@goosecard.cn directly with the subject “GooseCard account deletion request”.

Data deleted with your account

After verification and subject to applicable retention requirements, we delete or de-identify information linked to your account, including:

  • Account profile and preferences.
  • Identity verification data where retention is not legally required.
  • Uploaded gift card images and codes where eligible for deletion.
  • Saved payout methods and payment preferences.
  • Support messages and device data that are no longer necessary.

Data that may be retained

Some information may be retained after account deletion when required for legal, regulatory, financial, audit, security, fraud-prevention, chargeback, dispute, or law-enforcement purposes. This may include transaction and withdrawal records, compliance records, and limited identity-verification evidence.

Applicable records may be retained for up to five years, or longer where law requires it. Retained data is restricted to these purposes and is deleted or anonymized when the retention requirement ends. De-identified aggregate information that cannot reasonably identify you may also be retained.

What happens next

  1. We acknowledge your request using the contact information provided.
  2. We may ask for information needed to verify that you own the account.
  3. We review pending transactions, legal holds, and retention requirements.
  4. We aim to complete verified requests within 30 days and will notify you when the process is complete or if additional time is legally permitted and required.

Need help?

GOOSEPAY SDN. BHD.

Account and privacy support

support@goosecard.cn